🗓️ Booking & Appointments

Do I need to confirm my booking?

Yes. Once we agree a date, time, and price, I’ll send a confirmation by email, WhatsApp, or SMS. Your appointment is only confirmed once you reply CONFIRM.

I aim to offer same-day or next-day appointments where availability allows. During busy periods, booking ahead helps secure your preferred time slot.

No problem — I can send booking and confirmation details by SMS text message.

Yes. Please provide at least 24 hours’ notice if you need to reschedule.

💳 Pricing, Payment & Deposits

How much does a typical repair cost?

Most toilet repairs are typically £80–£250, depending on the fault and parts required. I’ll give you a clear price before booking wherever possible.

Payment is taken on completion by card or contactless. I don’t offer invoicing or deferred payment for repair jobs.

For most standard repairs, no deposit is required. If parts need to be ordered specifically for your job, or for larger repairs, I may request a materials or booking deposit. Any deposit is deducted from the final balance, which is paid on completion.

Yes. You can receive a text or email receipt immediately after payment.

⏱️ Cancellations & Call-Outs

What if I need to cancel or reschedule?

I ask for at least 24 hours’ notice to cancel or change an appointment.

If I attend at the agreed time and can’t gain access, a £40 call-out fee may apply. This covers travel and the reserved time slot.

Please let me know as soon as possible. I’ll always try to accommodate where my schedule allows.

🔧 Repairs & Work Scope

Do you offer fixed prices?

For many common toilet faults, I can offer a fixed price in advance. If the issue turns out to be different on arrival, I’ll explain any changes before proceeding.

I’ll always discuss this with you and confirm any price change before continuing.

Yes. I provide a 12-month workmanship guarantee on all repairs.

Any parts supplied are covered by the manufacturer’s warranty, which varies by brand and product. I primarily use recognised, branded components rather than unbranded parts.

Please note that factors outside my control — such as hard water, scale build-up, water pressure issues, or general wear and tear — can affect the lifespan of parts over time. These are not considered faults in workmanship.

If you experience a problem related to the work carried out within 12 months, just get in touch and I’ll be happy to take a look.

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📍 Areas & Availability

Do you cover my area?

We regularly work in Wilton, Amesbury, Downton, Laverstock, Alderbury, Harnham, Old Sarum, and the surrounding villages of SP1, SP2, SP3, SP4, SP5, SP6, and SP9.

Also BH24 Ringwood SO51 Romsey SO43 Lyndhurts areas…

Same-day or next-day appointments are often available, depending on demand.

📞 Contact & Communication

How can I contact you?

You can reach me by phone, WhatsApp, email, or SMS. Details are on the Contact page.

Just message or call — I’m always happy to help.