Privacy Policy

Last updated: 03/02/26

Who We Are

This website is operated by CMF Bathrooms and Wet Room Limited, trading as Just Toilets.

Website: https://justtoilets.co.uk
Email: info@justtoilets.co.uk

We provide toilet repair and related plumbing services to customers in Salisbury and surrounding areas.

For the purposes of data protection law, CMF Bathrooms and Wet Room Limited is the data controller responsible for your personal data.

What Personal Data We Collect

We only collect personal data that is necessary to respond to enquiries and provide our services. This may include:

  • Name
  • Email address
  • Phone number
  • Address or postcode
  • Details about your repair or enquiry
  • Photos or videos you choose to send us (for example, via WhatsApp or email)
  • Records of our communication with you
How We Collect Your Data

We collect your data when you:

  • Contact us by email
  • Contact us by phone
  • Message us via WhatsApp
  • Send us photos or information about a job

We do not use contact forms on our website.

Why We Use Your Data (Lawful Basis)

Under UK GDPR, we must have a legal reason for using your data. We use your personal data to:

  • Respond to your enquiries
  • Arrange and carry out repair services
  • Provide quotes and invoices
  • Keep records for accounting and legal purposes

This is based on legitimate business interests and, where applicable, performance of a contract.

Who We Share Your Data With

We do not sell or rent your data to third parties.

We may share your data only when necessary, for example with:

  • Email and website hosting providers
  • Accounting or legal services (if required by law)

These providers only process your data on our instructions and are required to keep it secure.

WhatsApp and Third-Party Messaging

If you contact us via WhatsApp, your messages and any photos you send are processed through WhatsApp (a service provided by Meta Platforms, Inc.). Their handling of your data is governed by their own privacy policy.

WhatsApp privacy policy: https://www.whatsapp.com/legal/privacy-policy

How Long We Keep Your Data

We keep your personal data only for as long as necessary:

  • Enquiry and customer communication records: up to 24 months
  • Job and invoice records: up to 6 years (to meet UK accounting and legal requirements)
  • Photos you send us: kept only as long as needed to complete or support the job, then deleted where possible
Your Data Rights

You have the right to:

  • Request a copy of the personal data we hold about you
  • Ask us to correct inaccurate information
  • Ask us to delete your data where legally allowed
  • Object to or restrict how we use your data

To make a request, contact us at: info@justtoilets.co.uk

Cookies

Our website uses only basic, essential cookies needed for the site to function properly.

We do not currently use:

  • Google Analytics
  • Facebook Pixel
  • Advertising or tracking cookies

If this changes, this policy will be updated.

Data Security

We take reasonable steps to protect your personal data from loss, misuse, or unauthorised access. Access to business email and website systems is restricted and secured.

Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be published on this page.

If you have any questions about this policy, email us at info@justtoilets.co.uk.